With fully managed dedicated servers we help you with server management, so that you can focus on your business.
Enjoy all the benefits of dedicated server without the
management and maintenance responsibility.
No server experience required. You are only responsible for managing your website and emails.
We are responsible for:
All hardware.
Network Connectivity and availability
Software installation and configuration.
Server optimalisation.
Server security.
Updates and maintenance
Monitoring your services on the server
You can basically order any VPS or dedicated server from us or co-locate your own server and choose one of the management options package for it during the order process.
Here are the server management monthly plans we offer.
Basic$99/month |
Pro$199/month |
Enterprise
$499/month |
|
|---|---|---|---|
| Managed hardware We only use HP Proliant Enterprise servers for our needs. They include Intel Xeon or AMD processors, RAID-10, IP KVM for remote administration. We can also manage your hardware if you co-locate with us. (Dell, etc.) | included | included | included |
| Managed network Completely redundant network powered by Juniper routers and Cisco Nexus switches. Load balanced with traffic monitoring. Fast Tier-1 backbone connections. (Cogent, Hurricane Electric, CenturyLink, GTT, and through BIX many others) |
included | included | included |
| 24h support We provide online ticketing support and optionally direct to engineer phone support. |
tickets/email | tickets/email | tickets/phone Direct 24h phone line or instant messaging to a dedicated Tier 3 network/IT engineer. |
| Maximum first response time We guarantee the first response time to your message within this timeframe. |
8 hours |
4 hours |
1 hours |
| Hardware replacement In case of dedicated servers, we will replace any faulty disk, etc. within this timeframe. |
24 hours |
8 hours |
4 hours |
| Engineer time These are the included hours monthly when our engineers are available to you on demand. |
1 hours |
3 hours |
6 hours |
| Additional hours The price for any additional engineer hour. |
$139 |
$119 |
$99 |
| SSL certificates We will install any SSL certificates for your server. |
unlimited |
unlimited |
unlimited |
| Security administration This includes the initial server security settings and configurations, blacklist management, firewall setup, modsecurity, root hardening, abuse notification handling. |
included | included | included |
| LAMP stack management This includes the installation and management of Linux, Apache or NGINX, MySQL, PHP. Updates to the OS, diagnostics, basic configuration, high load investigation, service optimalization |
included | included | included |
| Real Time Monitoring We monitor proactively all server environment resources (disk usage, cpu usage, load, network usage, etc.) We provide service level setups and troubleshooting. |
not included |
not included |
included |
| Uptime monitoring We monitor basic server and network uptime. Troubleshooting if server does not respond to pings or is offline. |
included | included | included |
| Service monitoring All critical services are monitored in your server (Mail, SMTP, IMAP, MySQL, Web, etc.) Troubleshooting if any goes down. |
included | included | included |
| Backup verification We will verify the bare metal backup image once every 6 months to make sure its usable. |
not included |
not included | included |
| Full backups Your server will have a weekly bare metal (full disk) backup, and a daily backup of critical items (database, etc.) |
not included |
included | included |
| Backup restoration Full bare metal recovery of the server form backup, or any other file, database, etc. recovery instances per month |
1 |
2 | 3 |
| Kernel Care Automatic Linux OS updates without reboot. |
not included |
included | included |
| OS reinstall You can request an OS reinstall this many times per month |
1 |
2 |
3 |
| Control panel management We will install, setup and update when necessary a control panel for you. This includes cPanel, Directadmin, and Virtualizor. |
not included | included | included |
| Root access We normally do not provide root access for servers we manage, but we make exceptions. |
not provided |
on request |
on request |
| Extra LAMP stack support Additional management of critical server services. Apache or NGINX optimalization, upgrades, database service level optimalization, PHP updates etc.. |
not included | included | included |
| Additional support L3 network configuration, BGP routing optimalisation, specialized card installation (tuners, etc.) on demand |
not included | not included |
included |
Complex management services.
We also provide complex solutions for customers with individual needs for multiple servers or even complete custom private network setups.
This could include server replication and clustering, database replication and mirroring, load balancing and failover, hardware firewall, etc.
Please get in touch with us for any custom solutions. We will be happy to understand your needs and provide a quote!
