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Managed Servers

What is it?

Server management includes complete server administration, updates, patch installation, hardening, anti-malware installation, etc. if you dont have a qualified person in-house, we will take care of it. You can basically order any VPS or dedicated server from us or co-locate your own server and choose one of the management options package for it during the order process.

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Security Features

Implementing Strong Security Protocols

Fully Managed Server Administration: Our team handles server setup, configuration, updates, and maintenance, saving you time and eliminating the need for in-house technical expertise.

Enhanced Security: We implement robust security measures, including firewalls, malware scanning, and regular patches, protecting your data and reducing the risk of cyberattacks. 24/7

Expert Support: Access round-the-clock technical support from our skilled team via phone, email, or live chat, ensuring quick resolution of issues and minimal downtime.

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Reliability

Consistent Reliability

Optimized Performance: Managed servers are fine-tuned for speed and reliability, with features like caching, load balancing, and resource scaling, delivering fast load times and a seamless user experience.

Automated Backups and Recovery: Daily backups and one-click restore options safeguard your data, providing peace of mind and quick recovery in case of data loss or server issues.

Scalability and Flexibility: Easily upgrade resources like CPU, RAM, or storage as your business grows, with our team managing the transition to ensure uninterrupted service.

These features allow you to focus on your business while we handle the complexities of server management, ensuring reliability, security, and performance.

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Managed Service Plans

Detailed features of our server management plans

Basic

$49/month
(per server, on a 12 month contract)

Pro

$99/month
(per server, on a 12 month contract)

Enterprise

$249/month
(per server, on a 12 month contract)

Managed hardware We only use HP Proliant Enterprise servers for our needs. They include Intel Xeon or AMD processors, RAID-10, IP KVM for remote administration. We can also manage your hardware if you co-locate with us. (Dell, etc.) We only use HP Proliant Enterprise servers for our needs. They include Intel Xeon or AMD processors, RAID-10, IP KVM for remote administration. We can also manage your hardware if you co-locate with us. (Dell, etc.) We only use HP Proliant Enterprise servers for our needs. They include Intel Xeon or AMD processors, RAID-10, IP KVM for remote administration. We can also manage your hardware if you co-locate with us. (Dell, etc.)
Managed network Completely redundant network powered by Juniper routers and Cisco Nexus switches. Load balanced with traffic monitoring. Fast Tier-1 backbone connections. (Cogent, Hurricane Electric, CenturyLink, GTT, and through BIX many others) Completely redundant network powered by Juniper routers and Cisco Nexus switches. Load balanced with traffic monitoring. Fast Tier-1 backbone connections. (Cogent, Hurricane Electric, CenturyLink, GTT, and through BIX many others) Completely redundant network powered by Juniper routers and Cisco Nexus switches. Load balanced with traffic monitoring. Fast Tier-1 backbone connections. (Cogent, Hurricane Electric, CenturyLink, GTT, and through BIX many others)
24h support We provide online ticketing support and optionally direct to engineer phone support. (tickets/email) We provide online ticketing support and optionally direct to engineer phone support. (tickets/email) We provide online ticketing support and optionally direct to engineer phone support. (tickets/phone Direct 24h phone line or instant messaging to a dedicated Tier 3 network/IT engineer.)
Maximum first response time We guarantee the first response time to your message within this timeframe.
(8 hours) 		Maximum first response time We guarantee the first response time to your message within this timeframe.
(4 hours) 		We guarantee the first response time to your message within this timeframe.
(1 hours)
Hardware replacement In case of dedicated servers, we will replace any faulty disk, etc. within this timeframe. (24 hours) In case of dedicated servers, we will replace any faulty disk, etc. within this timeframe. (8 hours) In case of dedicated servers, we will replace any faulty disk, etc. within this timeframe. (4 hours)
Engineer time These are the included hours monthly when our engineers are available to you on demand. (1 hour/month) These are the included hours monthly when our engineers are available to you on demand. (2 hours/month) These are the included hours monthly when our engineers are available to you on demand. (3 hours/month)
Additional hours The price for any additional engineer hour. ($139) The price for any additional engineer hour. ($119) Additional hours The price for any additional engineer hour. ($99)
SSL certificates We will install any SSL certificates for your server. We will install any SSL certificates for your server. We will install any SSL certificates for your server.
Security administration This includes the initial server security settings and configurations, blacklist management, firewall setup, modsecurity, root hardening, abuse notification handling. This includes the initial server security settings and configurations, blacklist management, firewall setup, modsecurity, root hardening, abuse notification handling. This includes the initial server security settings and configurations, blacklist management, firewall setup, modsecurity, root hardening, abuse notification handling.
LAMP stack management This includes the installation and management of Linux, Apache or NGINX, MySQL, PHP. Updates to the OS, diagnostics, basic configuration, high load investigation, service optimalization This includes the installation and management of Linux, Apache or NGINX, MySQL, PHP. Updates to the OS, diagnostics, basic configuration, high load investigation, service optimalization This includes the installation and management of Linux, Apache or NGINX, MySQL, PHP. Updates to the OS, diagnostics, basic configuration, high load investigation, service optimalization

Uptime monitoring We monitor basic server and network uptime. Troubleshooting if server does not respond to pings or is offline. We monitor basic server and network uptime. Troubleshooting if server does not respond to pings or is offline. We monitor basic server and network uptime. Troubleshooting if server does not respond to pings or is offline.
Service monitoring All critical services are monitored in your server (Mail, SMTP, IMAP, MySQL, Web, etc.) Troubleshooting if any goes down. All critical services are monitored in your server (Mail, SMTP, IMAP, MySQL, Web, etc.) Troubleshooting if any goes down. All critical services are monitored in your server (Mail, SMTP, IMAP, MySQL, Web, etc.) Troubleshooting if any goes down.
Real Time Monitoring No No We monitor proactively all server environment resources (disk usage, cpu usage, load, network usage, etc.) We provide service level setups and troubleshooting.
Backup restoration Full bare metal recovery of the server form backup, or any other file, database, etc. recovery instances per month (1) Full bare metal recovery of the server form backup, or any other file, database, etc. recovery instances per month (2) Full bare metal recovery of the server form backup, or any other file, database, etc. recovery instances per month (3)
Full backups No Your server will have a weekly bare metal (full disk) backup, and a daily backup of critical items (database, etc.) Your server will have a weekly bare metal (full disk) backup, and a daily backup of critical items (database, etc.)
Backup verification No We will verify the bare metal backup image once every 6 months to make sure its usable. We will verify the bare metal backup image once every 6 months to make sure its usable.
Kernel Care No Automatic Linux OS updates without reboot. Automatic Linux OS updates without reboot.
OS reinstall You can request an OS reinstall this many times per month (1x) You can request an OS reinstall this many times per month (2x) You can request an OS reinstall this many times per month (3x)

Control panel management No We will install, setup and update when necessary a control panel for you. This includes cPanel, Directadmin, and Virtualizor. We will install, setup and update when necessary a control panel for you. This includes cPanel, Directadmin, and Virtualizor.
Root access No We normally do not provide root access for servers we manage, but we make exceptions. (on request) We normally do not provide root access for servers we manage, but we make exceptions. (on request)
Extra LAMP stack support No Additional management of critical server services. Apache or NGINX optimalization, upgrades, database service level optimalization, PHP updates etc.. Additional management of critical server services. Apache or NGINX optimalization, upgrades, database service level optimalization, PHP updates etc..
Additional support No No L3 network configuration, BGP routing optimalisation, specialized card installation (tuners, etc.) on demand